American Express Engineering Director in Carson City, Nevada

Overview: The Enterprise Platform organization was created in 2018, as part of the company’s Framework for Winning. Core to our purpose is reimaiging the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. Our team creates solutions on Salesforce platform by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K Sales, CRM, and Marketers across the Enterprise.

We work closely with our sales and account development organization – selling to new clients and helping grow business with existing clients. New times bring new challenges and we need to drive huge productivity gains. We need to do more with the people we have: sell more, retain higher numbers of clients, and drive higher satisfaction amongst our clients. is the platform that will drive enhanced productivity in our sales & account development teams. We are building and delivering a single, global platform -- a command-center for everything our field teams need to do, see and act-on.

We are on a journey to create a best-in-class Product & Engineering Organization. Our people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough products and making an impact on our sales teams, account development organization and customers, look no further.

*You won’t just keep up, you’ll break new ground. *

Qualifications & Experience

A successful candidate will have: • 10 years of experience in software engineering and data related services; • 3 years of experience with SaaS platform solution experience; • Hands-on experience in Salesforce SaaS platform ecosystems, and ability to stay close to the platform evolution and mindset to stay ahead of the industry; • Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time); • Strong understanding of the Software Development practices, Agile/SCRUM, Pair Programming; • Solid understanding of latest Salesforce product and framework offerings (e.g. Lightning, Einstein); • Familiarity of Salesforce accelerators, Customer Success programs and proven track record in leveraging them appropriately to drive accelerated outcomes; • Hands-on experience and cross-domain knowledge in secure coding best practices, architecture, object-oriented development, services and databases such as MS SQL Server and Oracle; • Experience in design, implementation and architecture governance within a large corporate environment; • Experience in working with large distributed teams in a highly dynamic environment involving an onshore/offshore model. • Strong analytical, problem solving and project management skills with demonstrated ability to prioritize, track, and deliver results through a globally distributed teams. • A good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset. • Familiarity with Salesforce Knowledge, ML/AI, Einstein Analytics, Chat bots and Mobility is a plus. • You hold yourself accountable. • You make decisions with imperfect information. • You solve complex problems with a highly analytical approach. • You’re methodical in how you recover from mistakes and crises. • You operate optimally under extreme pressure. • You’re excellent at understanding competing priorities. • You can build trust with and inspire your team.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job Technology

Title: Engineering Director

Location: NV-Carson City

Other Locations: US-New York-New York

Requisition ID: 18013869