System One Services Diesel Engine Field Service Technician in Elko, Nevada

Diesel Engine Field Service TechnicianElko , Nevada

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Type:Contract

Category:Industrial & Manufacturing

Job ID:133806

Date Posted:10/12/2018

Responsibilities:

Diagnoses and completes less complex repairs to heavy equipment at the customer’s site. This may includehigh horsepower diesel engines (defined as 19 liter and larger)

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

Performs preventative maintenanceactivities as per documented schedules and standards on engine and related components in the field.

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Qualifications

Skill Level A

Level I Technician plus:

Ability to carry out basic diagnostics using Company's diagnostic tools on different product types with minimal supervision

Able to fully use and/or quickly learn to use all required Company's service tools including Software

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships

Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus:

Ability to carry out full diagnostics using Company's diagnostic tools on different product typeswithout supervision

In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

Apprentice Trained Engine Technician(Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

Possession of orability to obtain CDL Bwithair brakes

Must havecurrent motor vehicle liability insurance.

No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.

No greater than three (3) moving violations within prior 12 month period.

No greater than 2 avoidable accidents on MVR within prior 3 years.

Experience

Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products including high horsepower models (defined as 19 liter and larger)

Customer service experience

Requires Thursday-Sunday rotation, On-call, after hours, night shift, out of town/overnight stays in outside and Hazardous working conditions

Physical Requirements

Must be able to lift 50 pounds occasionally.

Compensation and Benefits

Base salary commensurate with experience. Benefits include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Direct Hire

Resume must show; dates of job history and detail experience working with diesel engines.

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