Signet Jewelers Assistant General Manager - Jared - Eastgate Plaza in Henderson, Nevada
JARED ASSISTANT GENERAL MANAGER
Title: Jared Assistant General Manager
Reports To: General Manager
Reporting to this Position: All store personnel in the General Manager’s absence
Completion of Information Security Privacy Awareness Quiz with a passing score
Completion of Safety First Quiz (Akron-Based Team Members) or the 2016 Safety Curriculum (Dallas-Based Team Members with a passing score
No Code of Conduct written counseling within the past six months
Meets all expectations (Akron-based Team Members) or Achieved Requirements (Dallas-based Team Members) on last Performance Appraisal
Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score.
Assumes the duties and responsibilities of the General Manager in his/her absence.
Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
Exerts maximum effort to achieve store sales projections.
Assists in maintaining daily focus among all associates on standards achievement.
Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
Assists the General Manager in sales training, store meetings, and role plays as directed by the General Manager.
Assists the General Manager in the recruiting and selection of personnel. Interviews and screens as necessary.
Understands and enforces all store policies and practices. Protects the Company's interests at all times.
Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Diamontology and GIA Gemology courses.
Acts in a manner to earn the respect of others. Maintains a neat, professional appearance.
Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, team spirited work atmosphere among fellow Team Members.
Consistently monitors the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service.
Investigates and handles customer complaints quickly, efficiently, and courteously.
Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed. Reports customer comments and requests to management.
Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible. Also ensure that merchandise is properly displayed.
Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties. Develops a full understanding of store promotions (i.e., credit programs and special events).
Assists General Manager in the supervision of sales, office and inventory personnel. Recommends promotions when appropriate.
Develops technical knowledge of repairs and custom design services. Estimates cost on watch and jewelry repairs. Executes minor repairs as needed.
Assists in monitoring the inventory control function, as directed by the General Manager.
Assists in store maintenance, both inside and outside, by delegating or performing these duties.
Performs other duties as assigned.
Adheres to all established security and loss prevention policies.
Required Skills and Abilities:
Ability to achieve outstanding sales performance.
Professional approach and image.
Positive, enthusiastic attitude.
Tactful, friendly in dealing with others; team spirited work style.
Ability to plan, organize and supervise the work of others.
Ability to accept responsibility, make decisions, and delegate when appropriate.
Excellent interpersonal communication skills.
Excellent floor awareness to provide superior customer service.
Willingness to work under immediate supervision.
Ability to understand and follow written and verbal directions.
Ability to persuade and influence others.
Ability to be of service to others.
Excellent product knowledge.
Willingness to exert time and effort necessary to attain goals.
Reliable and dependable.
Normal schedule of forty (40) to forty-five (45) hours per week.
Minimum three (3) nights per week.
Tuesday or Wednesday ONLY as day off (excluding Sunday which is alternated with Manager).
Minimum of seven (7) or eight (8) hours Friday and Saturday.
Full schedule during Special Events.
NOTE: Hours will increase in the absence of the Manager (i.e., vacation and during the Christmas selling season).
Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.
At Signet, we are a people Company. Our Mission "Celebrate Life, Express Love.®" and our Core Values guide how we treat customers and all Team Members.
We're ONE Company, proud of our rich heritage, international presence, marketing leadership through our successful retail brands, and well planned vision for continued growth and success.
Our shared commitment to continually improve and to work hard for our customers and one another creates opportunity for each of us.