Wyndham Worldwide Business Operations Coordinator III - Las Vegas, NV in Las Vegas, Nevada

Business Operations Coordinator III - Las Vegas, NV

Description

Essential Job Functions

  • Process all ECNs for Las Vegas Region – including new hires, transfers, and terminations

  • Work with training & recruiting partners to prepare and distribute IPADs to new hire class, assist with IPAD set up, maintain IPAD inventory for Las Vegas Region, collect IPADs from terminated employees, be on-call for IPAD trouble shooting

  • Assist training & recruiting partners for all new hire classes – ordering supplies, refreshments, booking rooms, etc.

  • Greet and qualify touring guests. Collect and validate all guest information.Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.

  • Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.

  • Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.

  • Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department

  • File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards

  • Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.

  • Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams

Responsibility

1Stock and organize office supplies or collateral as needed

Maintain beverage counter with guest refreshments and perform light cleaning

Receive and disperse all mail and shipments

Scope/Financial Responsibility

Coordinator is accountable to set up iPads, liason to Las Vegas recruiting team, provide customer service to sales teams in regards to iPad support. Follow WVO Standard Operating Procedures in regards to tracking and securing iPads.

Qualifications

  • High School Diploma or GED required

  • One year of Customer Service experience required

  • One year of General Office experience required

  • Proficient in Microsoft Excel and Word

  • Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)

  • Flexible hours (from as early as 8am to as late as 10pm)

  • Flexible schedule (to include nights / weekends / holidays)

  • Ability to:

  • work under high stress and fast paced environment

  • multitask effectively

  • overcome difficult customer complaints and objections

  • be detail oriented, accurate and thorough

  • solution oriented

  • Must possesses the following:

  • great customer service and communication skills

  • great interpersonal skills

  • productive, energetic, and self-motivated attributes.

  • strong organizational skills

  • flexibility/adaptability

  • excellent written and verbal communication skills

  • time management skills

Job: Administrative

Primary Location: United States of America-Nevada-Las Vegas

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: May 11, 2018, 6:12:47 PM

Requisition ID: 1807616

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.