National Dentex Case Processor in Las Vegas, Nevada
Join Studio 360 - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity in Las Vegas, NV for a Full-Time Case Processor position.
Salary is negotiable and will be determined by skills, knowledge, abilities, and experience.
Primary Responsibilities and Essential Functions of the Position:
Shipping Responsibilities:• Unwrap/wrap cases• Make copies of the original RX to send to the lab
CSR/Data Entry Responsibilities: • Answer a high volume of inbound calls, as well as make a high volume of outbound calls daily.• Enter new case information into Great Plains that arrive daily• Make administrative entries into GP in reference to leads, prospects, products, etc. • Thoroughly answer customer inquiries or questions that may arise• Navigate a computer system while on the phone to document and research customer concerns.• Ability to work well in a fast-paced professional office environment.
- Credit misapplied cases• Process credit card payments • Make collections calls• Order supplies for the office – as needed
Skills and Abilities Required:
Detail-oriented – ability to manage multiple projects/assignments at one time• Solid commitment to customer service with excellent listening and communications skills.• Must be able to maintain a professional demeanor at all times.• Ability to type a minimum of 35 words per minute • Proficient in Microsoft Office (MS Word, Excel, Outlook) • Knowledge of Great Plains software a plus
Minimum Education and Experience Required:
High school diploma or GED or relevant work experience• Minimum of 1 year professional experience
Hazardous Materials or Equipment Used:
- All Office Equipment
- Works in an office environment, within a well-lighted work area with good ventilation and normal noise levels from office equipment.• Frequent standing and/or walking; may have long periods of sitting at desk and intermittently answer the telephone. • Regular need to write or use a keyboard to communicate through written means. • Some lifting between 5 to 20 lbs. may be required.• Travel may be required up to 5% of the time
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- High School or Equivalent or better
- Minimum of 1 year professional experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)