Gallagher Claims Operations Supervisor in Las Vegas, Nevada
At Gallagher Bassett Services, Inc. (GB) we are constantly seeking skilled professionals who are up for a challenge and take excellent performance to heart. The professionals we hire help us maintain our reputation as one of the most dynamic property/casualty third party claims service organizations in our industry and throughout the world.
Gallagher Bassett provides services to Fortune 1000 companies throughout 100 offices worldwide. For the past several years GB has ranked among the largest TPA's by Business Insurance Magazine and was also a recipient of the Business Insurance Readers' Choice award for "Best Third Party Claims Administrator." If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.
As a Claims Operations Supervisor, you will be providing operational support to effectively set up and monitor a “Service Center” type of organization.
Core responsibilities include; call monitoring, critical issue handling, new office testing/implementation and peak volume support. Responsibilities also include monitoring quality of services via analytics tool, mentoring others to support behaviors for improved performance, resolving advanced issues and making good decisions. This role will be responsible for assisting in the development of the team including onboarding, providing feedback, and adherence to company procedures.
You will act as a point of contact for capacity planning
You will work with job aid creation to help staff navigate through the system
You are responsible for reviewing analytics/dashboard metrics to handle call volume and scheduling
You are tasked with ensuring accurate and efficient front-end operation processing.
Associates degree and 5 or more years related experience required
Excellent knowledge of the insurance brokerage business
Previous managerial experience in the Insurance Industry
Bilingual Spanish skills strongly preferred
- Strong people and process management experience.
U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Job: Client Service/Account Management
Organization: Corp - HO Managed Expenses
Title: Claims Operations Supervisor
Location: Nevada-Las Vegas
Requisition ID: 48935