NextGuest Digital Digital Account Manager in Las Vegas, Nevada
Account Executives are the face of NextGuest Digital and provide high touch service to our hospitality clients with the goal of building long term relationships as trusted partners. Through thoughtful recommendations, actionable insights and results driven conversations, our Account Executives help our clients achieve their goals through their digital marketing initiatives. (Please note that this is not a sales position but it is an account handling/B2B Customer Service)
As an Account Executive for a portfolio of accounts, you are the day to day agency contact for your clients and have the responsibility to understand scope and context of all website technology and digital marketing initiatives your clients want to execute. You are accountable for managing expectations, orchestrating campaign execution and analyzing and reporting on results and performance.
Our Account Executives are expected to be fiscally responsible and look after account growth and profitability as it relates to staying within scope, upselling, and budget fulfillment. However, please note that this is NOT a SALES position.
At NextGuest Digital, we value taking ownership of your work, excellence, compassion and community. The right candidate will possess these qualities coupled with a passion for excellent customer service. Nexties do not hesitate to reach out and help out their team members. They are invested in their own success and constantly strive for excellence.
The Account Executives at NextGuest Digital:
Build long term relationships and manage digital marketing programs for portfolio of accounts
Develop and manage digital marketing strategies to help your clients achieve their goals
Execute & maintain client initiatives, including SEO, SEM, Online Media, Email Marketing, Social Media, Multi-Channel Campaigns, Blog Management and Content Marketing
Prepare monthly performance reports along with actionable insights and recommendations on how to further optimize brand.com and present on monthly calls
Facilitate requests related to the website, CMS, digital marketing initiatives, and billing
Effectively set expectations for clients and manage them based on scope of program
Recommend new products and services to that aim to improve website performance and direct channel revenues
Collaborate with Marketing Team to ensure performance is optimal across all campaign initiatives
Monitor all relevant items in Client Health Checklist on a quarterly basis for portfolio and action items internally or with clients as needed
Create annual or ad hoc client budget proposals review monthly client invoices and ensure client?s account is in good standing
Conduct ad hoc CMS trainings for clients
Educate client contacts on industry and NextGuest Digital-related news, best practices and technology
Excellent and professional interpersonal, communication and presentation skills
Ability to create organization from chaos and clutter
Sense of ownership and accountability on contributing to your client?s and organization?s success
Understands the importance of being a team player and is easy to work with
In-depth knowledge of digital marketing tools & technology for hospitality
Knowledgeable in various project management systems, Adobe Analytics, Tableau, DART, Google Ads, and email marketing platforms
3-5 years for Mid-level and 5-7 years for Senior level account management experience in digital marketing (hotel experience is a plus)
Minimum Bachelor?s Degree (Degree or experience in hospitality is a plus)
Benefits & Perks:
Casual office environment
Quarterly team outings
Monthly team lunches
Weekly happy hours
Learning and development opportunities
*Please note that this NOT a Sales position. Sales professionals need not apply. This position is within the Client Success Department and handles the management of our accounts.
This role is based in Las Vegas, NV.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email ApplicationAccommodation@hebsdigital.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.