MGM Resorts International Dispatcher - Fire Control Maintenance (Bellagio) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race .
It is the primary responsibility of the Maintenance Dispatcher/Fire Control to receive and delegate all incoming Engineering calls and work requests with a sense of urgency, respond to fire alarms, and act as a main communication center for Property operations. All duties are to be performed in accordance with departmental and Property policies, practices, and procedures.
Answer all incoming calls concerning maintenance and repairs needed on Property and at off-site locations.
Input call details into the computer tracking system.
Assign work and message calls to Engineering employees.
Respond to the life safety system and fire alarm panel, locate the area of alarm and dispatch it to Engineering personnel to take action.
Record all personnel call-ins for the department.
Maintain the dispatch log of all activities performed throughout the day, including an accurate account of time and activities in emergency situations.
Perform all other job related duties as requested.
Minimum age of 21 years old.
At least 6 months of previous administrative experience.
At least 6 months of previous experience in high-end/high-volume customer service.
Previous experience with two-way radios and multi-line phones.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous dispatch experience.
Working knowledge of Excel, Word, Outlook, and HotSos.
Previous experience working in a similar resort setting.
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.
While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email email@example.com .