OS National LLC Escrow Officer - Las Vegas, NV in Las Vegas, Nevada

Level Undisclosed

Job Location Las Vegas, NV - Las Vegas, NV

Position Type Full Time

Education Level Undisclosed

Salary Range Undisclosed

Travel Percentage Undisclosed

Job Shift Undisclosed

Job Category Undisclosed

Description

OS National, LLC is a title & escrow company that focuses on providing boutique service on a national platform. Our delivery solutions include a full complement of origination and default services directed at leading national mortgage originators and servicers. We’re on a mission to provide a high-touch, transparent closing experience for our customers.

Opendoor has set out to reinvent life’s most important transaction with home sellers and buyers in mind. They’ve empowered thousands of people with the ability to move in one simple, seamless transaction. They currently operate in Phoenix, Dallas-Fort Worth, Las Vegas, Atlanta, Orlando, Raleigh-Durham & Charlotte and aim to expand to more markets this year.

Opendoor has chosen OS National as a partner to create a world class process to ensure that all transactions are done efficiently and effectively and OS National is looking for world class quality employees to join this joint venture!

The Role

As an Escrow Officer at OS National, you will help customers through the critical steps of the escrow process, guiding customers and agents through the necessary steps to successfully close on time. We believe in treating our customers like our family; going above and beyond to help them transact the most important financial decision of their lives.

As an Escrow Officer at OS National, you will:

  • Educate and guide customers through the escrow process responding within hours to questions via email and phone.

  • Work closely with the support teams to ensure each transaction is set up for a successful closing.

  • Support the purchase or sale of hundreds of homes monthly working closely with customers and agents on both sides of the transaction to deliver a seamless closing experience.

  • Work closely with a world-class operations team to rapidly build better process, tools and metrics.

  • Oversee the issuance of checks, bills and statements, receipts, and any other documents needed to ensure customer satisfaction.

  • Collect all taxes due, HOA dues, and any delinquencies and/or principal and interest.

  • Ensure all payoffs have been collected, mailed, delivered or wired according to instructions.

  • Verify against the HUD statement that all disbursements have been paid correctly

At OS National, we’re looking for teammates who are:

  • Engaging communicators + active listeners. You have limitless patience and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer gets truly gets it. This can happen over the course of a 45-minute phone call or 20 emails and you don’t bat an eye. You derive energy from helping people.

  • Solution-oriented. When an issue arises in a transaction, you bias towards action. Always asking “what other ways can I solve this?” Relentlessly pursuing a solution for the customer. A do-whatever-it-takes-attitude.

  • Balancing Acts . You efficiently manage multiple top priorities at once effortlessly. When an urgent customer issue comes up you handle it quickly, effectively managing your other priorities.

  • Passionately Precise. You persistently dot your i’s and cross your t’s.

  • Calm in the storm. You’re an over-communicator. When you’ve completed a step for a customer, you’re reaching out to update them of the progress and next steps. Keeping everyone on the same page while remaining cool and collected.

To be successful in this role, you must be confident, reliable, have a high level of patience, along with the ability to be empathetic.

Qualifications

Qualifications

  • Bachelor’s degree is a plus and/or Law Certification is a definite plus.

  • 1-3+ years of real estate experience is ideal; however, we will consider candidates with a customer service background in a high-volume environment as well.

  • Possess knowledge of legal documents with the ability to analyze and evaluate documents as it relates to closings is a must.

  • Research experience in county recorder websites and other pertinent software solutions required.

  • Software Experience in Ramquest and Resware is strongly desired. Candidates with software experience in Softpro, LandTech, or similar will be considered as well.

  • Thrives in a fast-paced environment coupled with the ability to effectively communicate internally and externally

  • Must be able to multi-task and define where manageable tasks begin and end.

  • Ability to prioritize with an eye towards

  • completion and/or handoff

  • Must have excellent problem-solving capability, analytical abilities and critical thinking skills.

  • Must be a self-accountable/self-starter with ability to work independently.

  • Process oriented with an understanding of the cause and effect.

Compensation & Benefits

OS National offers its employees a comprehensive suite of benefits that include a generous Paid Time Off plan, Medical, Dental, 401K, Disability, and Life Insurance. Compensation will commensurate with experience.