Desert Radiologists Front Office Supervisor Eastern in Las Vegas, Nevada

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Req #338

Front Office Supervisor Eastern

5A Support Staff – Supervisor

Hourly

FT

Wednesday, July 11, 2018

Under general supervision, greets patients, coordinates required paperwork and processes patient appointments; assists the Imaging Facility Manager in coordination of staffing and/or workflow activities of the front office and the imaging facility.This is a full-time position working at the Eastern office.

PRINCIPAL ACCOUNTABILITIES

1.Supervises and participates in the day-to-day functions of the front office. Responsibilities include, but are not limited to:

  • Serving as the initial contact for department-specific issues.

  • Monitoring/troubleshooting issues related to workflow, procedural matters, and difficult patient situations.

  • Supervising the daily balance sheet transactions; ensuring accurate money count, credit card slips, checks and receipts for daily deposit.

  • Providing timely feedback to the Imaging Facility Manager regarding department-specific issues.

  • Participating in the recruitment of new staff members.

  • Training new staff members and coordinating staff schedules.

  • Providing written feedback to the Imaging Facility Manager for staff performance reviews.

  • Providing feedback to staff regarding performance-related matters. May initiate disciplinary action under the direction of the Imaging Facility Manager.

  1. Serves as the secondary contact (in the absence of the Imaging Facility Manager) for clinic-wide issues.

  2. Greets patients in a polite, prompt and helpful manner. Provides direction, information and other assistance to patients as necessary.

  3. Provides appropriate forms to patient for completion and signature. If necessary, provides exam preparation instructions and materials.

  4. Inputs and/or verifies information in radiology information system (RIS/PACS) to ensure accuracy and/or receipt of the patient, referring physician, insurance, and exam data.

  5. Collects the appropriate fees from the patients as determined by the insurance provided, if any. Makes correct change, when necessary, and generates a receipt for payment.

  6. Reviews scheduled patient appointments and may contact patient, via telephone, to confirm appointment date, time, and location. Advises the patient of any preparations required for the procedure, when necessary.

  7. Schedules patient exams based upon physician and facility availability. Orders labs as necessary.

  8. Answers phones in a pleasant manner and handles patient needs timely and appropriately.

  9. Assists in maintaining a clean, orderly waiting area.

  10. Maintains adequate level of office supplies and reorders as necessary. Ensures office equipment is operating properly and contacts appropriate party for equipment repair.

KNOWLEDGE/SKILLS/ABILITIES

  • Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

  • Knowledge of and experience in using office equipment including telephone, fax, computer and photocopier.

  • Knowledge of and experience in using radiology-related computer systems (RIS/PACS).

  • Knowledge of customer service concepts and techniques.

  • Ability to communicate clearly in person and on the telephone.

  • Ability to use interpersonal skills to effectively interact with physicians, other facility staff, patients and families when providing instructions or responding to questions or exchanging patient-related information.

  • Ability to organize and prioritize tasks effectively.

  • Ability to read, understand and follow oral and written instructions. Ability to file correctly by alphabetic or numeric system.

  • Ability to maintain confidentiality of patient record information.

  • Sound judgment, flexibility, problem-solving skills.

  • Leadership skills.

REQUIREMENTS

  • Strong customer service skills and the ability to keyboard proficiently

  • Previous experience in healthcare or radiology

  • Minimum 1 – 3 years related experience and demonstrated leadership abilities

This company is an equal opportunity, affirmative action employer and makes employment decisions without regard to age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, national origin or any other characteristic protected by federal, state or local law.This policy shall include, but is not limited to, the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training, layoff and termination.

5A Support Staff – Supervisor

Hourly

3920 S. Eastern, Las Vegas, NV 89119, Las Vegas, Nevada, United States of America