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Robert Half International Help Desk/Service Desk Analyst I in Las Vegas, Nevada


Robert Half Technology is seeking Help Desk Analysts with exceptional customer service skills to provide technical support to users. In this role, you will be required to absorb and retain information quickly, as well as relay technical concepts to non-technical personnel. Key responsibilities for this role include the following:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Walk customers through the problem-solving process

Follow up with customers to ensure issue has been resolved

Supports operation of help desk and serves as the focal point for customer concerns

Identifies, researches, and resolves technical problems for end-users on a variety of issues

Responds to telephone calls, email and personnel requests for technical support from local and remote customers

Run reports to determine troubleshooting opportunities


Some of the requirements for this position include:

1-2 years of experience providing Tier 1 or above help desk support in IT operations

Working knowledge of Windows 10 and Microsoft Office365 products

Proven analytical and problem-solving abilities

Excellent communication skills

Experience assisting customers on the phone and live chat, email, social media, and web form submissions

Ability to effectively prioritize and execute tasks in a fast-paced environment

Ability to prioritize customer service

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $16.00 - $17.00 / Hourly

Location: Las Vegas, NV

Date Posted: November 9, 2020

Employment Type: Temporary

Job Reference: 04810-9502754341

Staffing Area: Technology u0026 IT