House of Blues Insomniac - EDC LV 2019 - Ground Control in Las Vegas, Nevada

Job Summary:

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Throughout our 25-year history, Insomniac has produced almost 400 festivals, concerts and club nights for over 4 million attendees in California, Colorado, Florida, Nevada, New York, Texas, Puerto Rico, and the United Kingdom, with expansions into Brazil, China, Japan and India. Insomniac’s premier annual event, Electric Daisy Carnival Las Vegas, is the largest multi-day music festival in North America, and attracted more than 400,000 fans over three days in May 2018. The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.

THE ROLE

The Ground Control Festival Team member will change at least one person’s life while working if he or she is ready to put forth an extraordinary effort. Ground Control team members are amiable, empathetic, proactive and extroverted.

RESPONSIBILITIES

  • Attend orientation prior to doors opening

  • Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose

  • Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group mates

  • Learn how to operate a two-way radio and perform emergency medical calls

  • Listen attentively to the radio and respond immediately to specific calls and requests

  • Assist distressed individuals when they are in need of a helping hand

  • Encourage attendees to seek medical attention when necessary and escort them to first aid centers

  • Exercise proper protocol when approaching and assisting attendees in need of medical attention

  • Comfort attendees who have lost their friends and try to find their missing group mates

  • Distribute free water bottles to dehydrated attendees or escort them to a free water refill station

  • Be able to recognize the signs of overdose, dehydration and discomfort when observing large groups of people

  • Memorize information provided by the event website, festival guide and staff guide to share with attendees

  • Understand evacuation procedures and locate safe refuge locations prior to the opening of each show

  • The Ground Control Team Member must be able to:

  • Offer exceptional customer service

  • Help attendees with a positive attitude and nonjudgmental outlook

  • Interact professionally with all levels of individuals in a courteous manner

  • Communicate effectively and enthusiastically while meeting new people

  • Share sensitive subject matter in-person and while using a radio

  • Excel in a teamwork-driven environment

  • Report to the Ground Control and Guest Services Managers and the Health & Safety Director

QUALIFICATION

  • Customer service-related work experience is preferred

  • Experience using radios and ability to work under pressure in stressful environments is required

  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

  • Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.

  • A reasonable level of physical fitness is required for this position:

  • Must be able to stand on your feet for up to four hours at a time and walk long distances

  • Must be able to lift up to 20lbs

  • Must be able to walk up/down stairs

  • Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa.

  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.

EQUAL EMPLOYMENT OPPORTUNITYWe strongly support equal employment opportunities for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

About Us

Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.

Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.