Diamond Resorts International NMC Qualifications Specialist (Call Center) in Las Vegas, Nevada

JOB SUMMARY
Under General Supervision, the NMC Qualifications Specialist will consistently provide excellent customer service to all via inbound and outbound calling to confirm their reservation arrivals.

ESSENTIAL JOB FUNCTIONS

  • Verifies package sales, including but not limited to qualifying members, owners and guests.

  • Receives inbound calls and makes outbound calls to verify and confirm reservations and tours for members, owners and guests.

  • Administers multiple and concurrent tasks with speed and proficiency.

  • Applies training received on computer programs including, but not limited to Company reservations and phone systems.

  • Collects any charges or fees applicable for reservations booked.

  • Accepts and operates customer service inbound calls on an overflow basis.

  • Possesses knowledge of all vendor packages and the qualifications for each vendor.

  • Meets established minimum target quotas per week, for activations, confirmations, and servicing inbound calls.

  • Provides superior customer service in accordance with the Company DRIven to excellence standards.

  • Responsible for portraying meaning of “Stay Vacationed” culture, drive and philosophy of the Company in its service commitment to prospective owners, members and guests.

  • Ensures proper timekeeping, including clocking in and out procedures and attendance.

  • Operates general office machinery, i.e., computer, copy machine, fax machine, 10-key.

  • Adheres to Company and federal guidelines as they relate to the Do Not Call list.

  • Adheres to Company and federal guidelines as they relate to Consent to Call.

  • Completes all required Company trainings and compliance courses as assigned.

  • Adheres to Company standards and maintains compliance with all policies and procedures.

  • Performs other related duties as assigned. EDUCATION

  • High School Diploma or equivalent. EXPERIENCE

  • No prior experience or training required.

  • No supervisory experience required. SUPERVISORY RESPONSIBILITIES

  • This position does not include any supervisory responsibilities.

    LICENSE & CERTIFICATIONS

  • Timeshare Representative License. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

    Specific skills and abilities include, but are not limited to the following:

  • Ability to type a minimum of 35 words per minute.

  • Computer proficiency in Microsoft Word, Excel and Outlook.

  • Exceptional organizational skills.

  • Excellent customer service skills.

  • Proficient in time management; the ability to organize and manage multiple priorities.

  • Ability to take initiative and effectively adapt to changes.

  • Recognizes an emergency situation and takes appropriate action.

  • Able to establish and maintain a cooperative working relation.

  • Able to use sound judgment; work independently, with minimal supervision.

  • Strong analytical and problem solving skills.

  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

  • Performs well with frequent interruptions and/or distractions.

  • Basic math skills.

Job: *Call Center/Reservations

Title: NMC Qualifications Specialist (Call Center)

Location: Nevada-Las Vegas

Requisition ID: CC-0000HO