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Lyft Operations Lead in Las Vegas, Nevada

Operations Lead at Lyft

Las Vegas, NV

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We are looking for a passionate, structured, and bold Operations Lead to join the Global Operations team in Las Vegas. Drivers are the lifeblood of our organization, and your job will be to ensure that every interaction with them is delightful. Not just ho-hum casually delightful. We mean ‘shout from the mountain tops about how they never knew life could be this good’ level of delightful. To pull it off, you’ll need to be structured, data-driven, able to think on your feet, and exceptionally good at problem solving.

Responsibilities:

  • Be responsible for the driver satisfaction of at least one retail site in your region

  • Bring general retail expertise to the table from your previous roles, innovating and iterating on that foundation as you go

  • Hold 1:1s and feedback sessions with your team, based on your observations, secret shopper data, and NPS score free text responses

  • Ensure that your team onboards drivers with all of the information they need to be successful on the platform

  • Guide drivers through the onboarding process as needed - lead by example, and be the image of exceptional service that your team aspires to

  • Partner with our vehicle services team to streamline processes and facilitate the delivery of quality standards

  • Analyze Lyft data for performance gaps and process improvements, always be looking ahead

Experience:

  • BA degree preferred

  • Extremely passionate about delivering great customer experience

  • 1-3 years experience managing a retail, customer service, or vehicle rental team at a company which is known for exceptional service

  • Ability to coach and develop young leaders within your org

  • Excellent verbal and written communication skills

  • Strong attention to detail

  • Ability to multi-task and switch into different modes during the workday/week

  • Lover of dashboards, data and metrics

Benefits:

  • Great medical, dental, and vision insurance options

  • Mental health benefits

  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Pre-tax commuter benefits

  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

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