Copper Mountain Resort Rental Tech in Las Vegas, Nevada
Rental Shop employees will be responsible for delivering outstanding guest service while checking in guests and properly fitting equipment to our guest. Shop employees will need to demonstrate product knowledge of all product line- alpine and snowboard equipment. This position requires a high level of communication skills. Must be able to work as a cohesive team that will cultivate pride and professionalism in their work at all times. Shop employees will perform other duties as assigned by rental shop lead or supervisor.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Deliver an enthusiastic and professional level of customer service at all times.
Arrive on time, with proper, clean uniform and appearance.
Make suitable recommendations on products to meet the guest's needs and the business objectives.
Ability to handle high volumes of customer interaction while delivering exceptional guest service
Protect company assets through loss prevention techniques
Adhere to company and in-store policies and guidelines
Remain current on new industry products and trends while demonstrating knowledge of products
Maintain all company paperwork according to policies and standards
Access resources so that you are knowledgeable of rental/retail products and services, with the help of store managers, assistant managers, and buyers.
Attend all required training and meetings for professional growth
Pass required binding certifications for rental shop products
Ensure equipment on the rental line is ready to make a successful rental by cleaning, servicing, and testing according to established service requirements
Explain to guests how to operate rental equipment, safety practices and guest responsibility for the equipment during the rental including length of rental and return process Have basic computer skills for data entry
Must be 18 years or older
High School Diploma or Equivalent Education
Knowledge of basic skiing and snowboarding terminology- Required
Basic computer skills
Bilingual a plus
Strong customer service skills
Experience with rental POS systems preferred
Snow sports background a plus
Ability to lift 50 pounds- Required Capable of working with small tools- drills, etc.- Required
*Must have the ability to lift up to 50 lbs and carry 50 yards.
*Must be able to work in a standing position for up to (8) hours.
*Must be able to work outside in temperatures below 32 degrees and for up to (4) hours.
*Beginner to Intermediate Ski or Snowboard ability recommended, but, not required.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled