Wyndham Destinations Tour Reception Agent - Desert Blue, Las Vegas in Las Vegas, Nevada

The primary purpose of this position is to provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc…

Essential Job Function and Responsibilities

#

Responsibility

% of Time

1

Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service.

20%

2

Maintain a professional appearance of the lobby.

10%

3

Process profile sheet, provide instruction and assistance with menu selection.

20%

4

Assist in the disposition of tours through CRS, prepare documentation, and disperse tours in a timely fashion to sales representatives.

20%

5

Be knowledgeable on all aspects of the city, events, the presentation, the product and our properties. Be able to answer questions, provide direction, communicate interdepartmentally to ensure each guest is properly taken care of and their needs are met.

20%

6

Willingness to go the extra mile to exceed expectations of our guests to show them the "Count on Me" motto in everything we do.

10%

TOTAL

100%

Responsibilities/Job Duties

  • Maintain a positive attitude at all times with everyone you come in contact with.

  • Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to sales representative.

  • Be knowledgeable of tour categories and qualifications.

  • Other tasks assigned by the Manager, Supervisor, or Lead

This position is temporary

  • 2 plus years Customer Service experience

  • Ability to:

  • Work independently with minimal supervision.

  • Achieve site mandated performance expectations.

  • Determine eligibility, including but not limited to completion of necessary paperwork.

  • Handle proprietary information in a confidential and classified manner.

  • Answer calls and guest questions in a professional manner.

  • CRS data entry.

  • Work a flexible schedule.

  • Properly identify owner tours

  • Proficient with Data Entry-Alphanumeric

  • Excellent communication, interpersonal, and organizational skills

  • Professional appearance and demeanor

  • Proficient with Microsoft Office

  • Ability to work in a fast-paced environment

  • Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner.

  • Possesses productive, energetic, and self-motivated attributes

  • Ability to speak effectively before groups of guests and/or employees