Jacobs On-Site Support Representative in Nellis AFB, Nevada

On-Site Support Representative

Description

Jacobs is one of the world’s largest and most diverse providers of full-spectrum technical, professional and construction services for industrial, commercial and government organizations globally. The companyemploys over 74,000 people and operates in more than 40 countries around the world.

We are looking for an On-Site Support Representative to support the Patriot Excalibur (PEX) program at Nellis AFB, NV.

Patriot Excalibur (PEX) is USAF software used to automate processes such as scheduling, training, and standardization/evaluation in squadron sized units using an Agile software engineering approach. The successful candidate will be responsible for working with the team to provide guidance on real world utilization of PEX and conduct test activities.

Under governmental direction, provide dedicated, on-site support for customized applications, interfaces, and systems administration requested by Major Commands. Interact with government customers to support PEX implementation, upgrades and disposition; troubleshoot PEX software and hardware problems; and provide initial, continuity, and refresher training to all users.

Work scopemay include any/all of the following duties:

  • Coordinate with base Small Computers and Communications support agencies to ensure PEX is installed and operating correctly

  • Assist military personnel with the installation of PEX servers and clients, including non-scheduled updates and/or patches to applicable servers and clients

  • Oversee PEX implementation, upgrades, and disposition; ensure local hardware is compatible with PEX software

  • Manage PEX security permission levels, user list, and access levels

  • Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades

  • Troubleshoot PEX software problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found

  • Maintain control and cognizance over USG unclassified/classified data

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  • _ This list is not intended to be all-inclusive and maybe expanded to include other duties and responsibilities.

Qualifications

Bachelors degree from an accredited college or university in Computer Science, Information Systems, Engineering, or other related discipline and 4 years of relevant experience. Four years of progressive/related experience can be substituted for the degree.

Must have an active Secret DoD clearance at the time of hire.

Knowledge, skills & abilities required :

  • Four years' experience administering infrastructure support to mainframe and/or client server systems and/or DoD systems is required.

  • MS-SQL query and report building experience is required.

  • Dependent upon local unit requirements, knowledge of Cisco and/or F5 networking over classified and unclassified government networks is desired.

  • Patriot Excalibur experience highly desirable.

  • Dependent upon local unit requirements,be knowledgeable on the core systems and database management and maintain control over certified PEX systems.

  • Must have ability to interact with and provide timely support to government customers

  • Air Force experience in one of the following backshop areas: Training, Stan/Eval, Scheduling, and/or Unit Readiness Tracking

Training & Certifications :

  • Must be able to achieve a DOD 8570 level 1 certification within six months of hire date.

  • Performance Work Statement (PWS) may define and require specialized training and/or Certifications in order to effectively satisfy work requirements.

  • Training for specialized PWS requirements will be provided

Guidelines(level of supervision required to perform):

  • Must be able to work independently but within the framework established by the supervisor and/or customer.

Complexityof tasks/responsibilities:

  • Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need.

  • Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives.

  • Must be able to work independently and with minimal to no supervision

Essential Functions/Requirements:

Physical Requirements:Sedentary:involves sitting most of the time buy may involve walking or standing for briefperiods of time. Exerts up to 10 lbs. offorce to lift, carry, push, pull or otherwise move objects.

WorkEnvironment:

Cubicalenvironment in a confined/restricted work area.

Criticalityof Attendance:

Must be ableto work within the shift hours of 7:00 a.m. and 6:00 p.m.

With theexception of STD/LTD/FMLA & approved time off, attendance is consideredessential. Must be flexible to supportthe customer.

Equipment andMachines:

Standardoffice equipment and machines: personal computer, scanner, copy machine,telephone, printer, fax machine, and other office equipment including desksupplies.

Travel Requirements:

Occasional travel required.

OtherEssential Functions:

Must be ableto secure and maintain a DoD security clearance.

Must be aU.S. Citizen

Must passdrug testing.

Must be ableto read and write effectively in English.

Must embraceBeyond Zero/Safety principles of Jacobs to include; adhering to safe workpractices and standards while performing daily tasks, taking responsibility forown and coworkers’ safekeeping and encouraging others to work safely.

Must maintain a positive workatmosphere by behaving and communicating in a manner to get along withcustomers, clients, co-workers and management.

Must perform work activities requiringinteraction, negotiating, instructing, supervising, persuading or speaking withothers.

Must be able to work under supervisionand respond appropriately and professionally to criticism from a supervisor.

Must be ableto read and write effectively in English.

Must embraceBeyond Zero/Safety principles of Jacobs to include; adhering to safe workpractices and standards while performing daily tasks, taking responsibility forown and coworkers’ safekeeping and encouraging others to work safely.

Must maintain a positive workatmosphere by behaving and communicating in a manner to get along withcustomers, clients, co-workers and management.

Must perform work activities requiringinteraction, negotiating, instructing, supervising, persuading or speaking withothers.

Must be able to work under supervisionand respond appropriately and professionally to criticism from a supervisor.

The Jacobs System Lifecycle Group (SLG) enables the success of Department of Defense (DOD) and other Governmental organizations by providing unmatched systems life-cycle solutions. As a partner to our clients, we focus on innovative and cutting edge solutions that drive value. We take pride in sustaining a strong culture by remaining true to our Core Values: Profitable Growth is an Imperative, People are the heart of our business, Clients are our valued partners, and Performance excellence is our commitment. Jacobs offers a partnership in which you can grow personally and professionally with the advantages of strong leadership, competitive compensation and rewarding career paths. Come join the team whose work is destined to have a long-range effect on future generations.

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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-Nevada-Nellis AFB

Req ID: ATE0001M7