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Cummins Inc. Field Service Supervisor in North Las Vegas, Nevada

Field Service Supervisor

Description

We are looking for a talented Field Service Supervisor to join our team specializing in Sales and Service for our Distribution Segment in Las Vegas, NV.

In this role, you will make an impact in the following ways:

  • Supervising Technicians and/or Service Team Leaders; coordinating and scheduling technician work schedules; communicating repair plans to technicians aligned with customer quotes

  • Monitoring technician productivity and repair quality; providing coaching and feedback to individual technicians; providing performance reviews and opportunities for professional growth

  • Managing service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations

  • Developing and/or reviewing quotes for accuracy prior to communication to customers; providing updates on repair status and any plan or schedule changes

  • Participating in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals

  • Monitoring goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.

To be successful in this role you will need the following:

  • Skills to translate customer complaints to develop troubleshooting plans

  • Ability to follow procedures and document required information in the service management system in order to have an accurate record of the work done

  • Proficient with computer skills, scheduling and managing direct reports

  • Ways of developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

  • Intermediate level of relevant work experience, including team leadership experience in a service environment

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Qualifications

Job SERVICE

Primary Location United States-Nevada-North Las Vegas-US, NV, North Las Vegas, Rocky Mountain 2807

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 13, 2020, 3:11:20 PM

Unposting Date Ongoing

Req ID: 20000369

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