Monarch Casino & Resort, Inc. Buffet Supervisor - Toucan Charlies's Buffet in RENO, Nevada
Join Toucan Charlie’s Buffet Reimagined. Unrivaled. Atlantis Casino Resort Spa has created a new way to buffet.
We have opened an exclusive Buffet Supervisor career opportunity.
Operate the restaurant in accordance with the Resort’s mission statement, “We will create every player’s paradise here at Atlantis.”
Supervise the day-to-day operations of Toucan Charlie's Buffet and Grille, including, but not limited to: host/cashiers, bussers, dessert attendants, and food servers.
Participates in staff selection/interview process. Assists with training of new team members.
Supervises and provides support and direction to all Buffet Team Members on an
Resolves Team Member issues and supports team building with positive and open communication.
Actively promotes positive guest relations, investigates and resolves food quality and service complaints.
Monitor the operation of the restaurant to ensure compliance with all standards and procedures established by the Food & Beverage Director as well as company and county health and regulatory standards and procedures.
Understand financial reports and apply the information in a timely and practical fashion so as to improve the operation.
Implement and insure prompt and courteous service to our guests in compliance with standards set forth by the Atlantis and the Food & Beverage Director.
Maintain proper staffing levels through efficient hiring of new Team Members.
Monitor the Team Members of the restaurant to assure they provide service in accordance with company and departmental standards and take action to correct any deficiencies through training and discipline.
Prepare work schedules of Team Members and delegate work and station assignments.
Prepare Team Member performance evaluations and disciplinary notices.
Circulate through restaurant and coordinate activities of Team Member’s to provide efficient and courteous service to our guests.
Inspect and monitor cleanliness of the restaurant and comply with safety and health code regulations.
Greet and communicate with guests in a friendly and courteous manner.
Resolve guest complaints and issues.
Communicate and interact with food shift supervisors and Team Members.
Know, understand, follow and enforce all company and departmental policies and procedures.
Facilitate all aspects of repairs and maintenance.
Keep documentation through proper email systems.
Decrease costs through effective scheduling and management of waste.
Increase revenue through training and use of financial reports to ensure upsell of product.
Create new ideas and implement these ideas.
Readily identify and implement more efficient methods of operation.
Perform other duties as assigned.
• 2 to 3 years high volume restaurant supervision or management preferred.
• Ability to obtain an Alcohol Awareness Certification.
• Ability to obtain a Food Safety Certification.
• Knowledge of beer, wine, and alcohol.
• Good organizational skills.
• Good interpersonal communication skills.
• Knowledge in use of POS systems. Stratton-Warren inventory system ideal.
• Computer knowledge, including Microsoft Excel, Word, Outlook.
• Professional appearance in dress and manner.
Subdivision: Food & Beverage, Hospitality, Leadership
External Company Name: Atlantis Casino Resort & Spa
External Company URL: www.atlantiscasino.com
Street: 3800 S. VIRGINIA ST.