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Monarch Casino & Resort, Inc. Buffet Supervisor - Toucan Charlies's Buffet in RENO, Nevada

Join Toucan Charlie’s Buffet Reimagined. Unrivaled. Atlantis Casino Resort Spa has created a new way to buffet.

We have opened an exclusive Buffet Supervisor career opportunity.

  • Operate the restaurant in accordance with the Resort’s mission statement, “We will create every player’s paradise here at Atlantis.”

  • Supervise the day-to-day operations of Toucan Charlie's Buffet and Grille, including, but not limited to: host/cashiers, bussers, dessert attendants, and food servers.

  • Participates in staff selection/interview process. Assists with training of new team members.

  • Supervises and provides support and direction to all Buffet Team Members on an

assigned shift.

  • Resolves Team Member issues and supports team building with positive and open communication.

  • Actively promotes positive guest relations, investigates and resolves food quality and service complaints.

  • Monitor the operation of the restaurant to ensure compliance with all standards and procedures established by the Food & Beverage Director as well as company and county health and regulatory standards and procedures.

  • Understand financial reports and apply the information in a timely and practical fashion so as to improve the operation.

  • Implement and insure prompt and courteous service to our guests in compliance with standards set forth by the Atlantis and the Food & Beverage Director.

  • Maintain proper staffing levels through efficient hiring of new Team Members.

  • Monitor the Team Members of the restaurant to assure they provide service in accordance with company and departmental standards and take action to correct any deficiencies through training and discipline.

  • Prepare work schedules of Team Members and delegate work and station assignments.

  • Prepare Team Member performance evaluations and disciplinary notices.

  • Circulate through restaurant and coordinate activities of Team Member’s to provide efficient and courteous service to our guests.

  • Inspect and monitor cleanliness of the restaurant and comply with safety and health code regulations.

  • Greet and communicate with guests in a friendly and courteous manner.

  • Resolve guest complaints and issues.

  • Communicate and interact with food shift supervisors and Team Members.

  • Know, understand, follow and enforce all company and departmental policies and procedures.

  • Facilitate all aspects of repairs and maintenance.

  • Keep documentation through proper email systems.

  • Decrease costs through effective scheduling and management of waste.

  • Increase revenue through training and use of financial reports to ensure upsell of product.

  • Create new ideas and implement these ideas.

  • Readily identify and implement more efficient methods of operation.

  • Perform other duties as assigned.

• 2 to 3 years high volume restaurant supervision or management preferred.

• Ability to obtain an Alcohol Awareness Certification.

• Ability to obtain a Food Safety Certification.

• Knowledge of beer, wine, and alcohol.

• Good organizational skills.

• Good interpersonal communication skills.

• Knowledge in use of POS systems. Stratton-Warren inventory system ideal.

• Computer knowledge, including Microsoft Excel, Word, Outlook.

• Professional appearance in dress and manner.

ID: 2017-5331

Subdivision: Food & Beverage, Hospitality, Leadership

External Company Name: Atlantis Casino Resort & Spa

External Company URL: www.atlantiscasino.com

Street: 3800 S. VIRGINIA ST.

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