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Clearwater Living Business Office Director in Reno, Nevada

If you are looking for a fast paced and exciting opportunity- then look no further! A highly rewarding and challenging Sales Director opportunity awaits you at Clearwater at Sonoma Hills - an assisted living luxury community -brand new development.

Join us in our endeavor to create experiences that celebrate the relevance of our residents.

We welcome candidates with experience and a passion to make a difference in a senior's journey to aging.

Clearwater Living associates enjoy great benefits:

  • Highly competitive salaries plus commission plans

  • Excellent benefits

  • 401k contributions

  • Paid Time Off and sick leave

  • Exciting opportunities to grow

  • dynamic and fast paced environment

  • culture of people first and service always

The Business Office Director is responsible for developing, improving, and fostering relationships between the community, residents, and their families. The Business Office Director oversees and administers the community accounting systems and human resource functions, confidentially and supervises all of the day-to-day activities of the Administration department.

Essential Job Duties:

  • Promote positive relationships with residents and family members

  • Answer residents' questions regarding the community (includes current/prospective residents and family members)

  • Effectively resolve resident concerns, and complaints under the guidance of the Executive Director

  • Work to prevent move-outs by communicating with residents and families and problem solving based on their unique situation

  • Perform, administer, and oversee the community accounting functions including but not limited to accounts receivable/collections, accounts payable, and management reports

  • Facilitates collections and coordinates resident move in, move out and transfer documentation

  • Works with Home Office to ensure all aspects of resident billing, payment, rent, rent increases, and other related charges are submitted timely and per standard

  • Perform Human Resource and Payroll duties including:

  • Post job openings, coordinate interviews, background and reference checks, employee physicals, maintain employee files, assisting with FMLA or other leave occurrences

  • Work with appropriate Department Director to ensure all aspects of new associate training and orientation is completed as indicated

  • Coordinate all payroll functions, including generating payroll reports for Department Directors as indicated

  • Coordinate all payroll function, including confirming hours worked with supervisors, transmitting payroll information timely for processing, tracking and reporting any labor variances or discrepancies to the Department Director and/or Executive Director

  • Manage employee benefit programs including communication to employees of plan details and eligibility requirements, ensuring timely enrollments and terminations from the plans and making certain that employee deductions are recouped

  • Maintain all aspects of employee files, base wages, tax withholding, wage rate, and annual or merit increases as indicated

  • Maintain and update all resident, personal and insurance files as indicated

  • Manage, plan, develop, organize, schedule, evaluate and direct the Concierge department, in accordance with all community policies and procedures

  • Hire, train, supervise and manage the work performance of the Concierge associates

  • Coordinate and work closely with Executive Director, Department Heads and Home Office on community issues regarding:

Responsibility Level:

Responsible for the direct supervision of Concierge staff.

General instruction and/or functional guidance are provided on some, but not all tasks to be performed and the results of individual projects may be reviewed upon completion. The associate is expected to respond to questions from residents and their family members, troubleshooting and resolving issues utilizing their own discretion and judgment. On certain occasions, the associate will work with the Executive Director and other members of management to resolve community issues.

Knowledge and Skills:

  • Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors and the general public

  • Display excellent communication and listening skills including the ability to speak orally in front of small groups of people

  • Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations

  • Reasoning skills that include the ability to understand issues and process information for the purpose of giving and receiving feedback and instructions

  • Must be proficient with the use of a pc, and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines)

  • Compliance and understanding of all regulations regarding residents’ rights

Position Requirements:

  • AA degree or Bachelor’s preferred or combination of education and experience supervising others in a senior living or hospitality environment

  • Minimum five to seven years of experience in senior living, hospitality, or related industry to include the billing, office management, and customer relations

  • Minimum two to three years of supervisory experience to include training and supervising staff and developing and managing a budget

  • Fundamental accounting experience is preferred

  • First Aid Certification preferred

  • Background clearances as required by government regulations

  • Must meet health requirements, including TB

Job ID: 2020-1171

Street: 5255 Kietzke Ln Reno

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