Social Security Administration Claims Representative in Reno, Nevada

POSITION: Claims RepresentativeTYPE: Full TimeLOCATION: Social Security Administration, 1170 Harvard Way, Reno, NV 89502WAGE: Wage Depends On Experience: GS-5=$33,394; GS-6=$37,223; GS-7=$41,365; GS-8=$45,810 TO APPLY: Via Email NV.FO.Reno@ssa.gov JOB SUMMARY: Applying and interpreting laws, rules, regulations and written guidelines; communicating orally in order to provide information, assistance, or instructions to members of the general public; performing administrative and clerical processes using a computer to reconcile discrepancies; and writing correspondence in response to inquiries. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.MINIMUM REQUIREMENTS:1. One year of specialized experience. Examples of specialized experience include applying and interpreting laws, rules, regulations and written guidelines; communicating orally in order to provide information, assistance, or instructions to members of the general public; performing administrative and clerical processes using a computer to reconcile discrepancies; and writing correspondence in response to inquiries. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.2. High School Diploma or equivalent3. Minimum age is 18 insurance purposes4. Selective Service Registration is required for males over age 18 that were born after December 31, 1959.5. A background security clearance (fingerprint check) is conducted. JOB DUTIES:The Social Security Administration (SSA) is seeking job applicants with exceptional customer service skills for a Contact Service Representative (CSR) position located in the Social Security Office in the Reno, NV. The CSR position is an entry-level position for SSAand#39;s field offices. Incumbents are responsible for providing direct service to the public. They determine the nature of a visit/call and analyze relevant facts to resolve problems, screen for benefit eligibility, interpret correspondence and explain benefit amounts. Contact Representatives interview the public to process Social Security Numbers and Representative payee applications and accountings. They are responsible for timely input of reports of change for people already receiving a Social Security or SSI benefit. They have the ability to understand and be able to explain the technical provisions of the Retirement, Survivor, Medicare, Disability and Supplemental Security Income benefits.