National Dentex Customer Experience Representative - Dental Assistants Wanted! in Reno, Nevada
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX nSequence in Reno, NV for a Full-Time Customer Experience Representative. A background as a Dental Assistant or in an administrative role within a dental practice is preferred.
The regular hours for this position are from 8:00am to 5:00pm, Monday through Friday, and subject to change from time to time.
Hourly rate of pay is negotiable and will be determined by skills, knowledge, abilities, and experience.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Answer phones in a timely manner while displaying appropriate phone etiquette
Promptly relay issues and concerns to appropriate area
Be courteous and treat external as well as internal customers with respect
Liaison between the customer and the lab staff
Scheduling all cases in Magic Touch
Follow up on cases that have been outsourced
Invoice completed cases
Payment posting and lock box transactions
Organize work area for highest function and efficiency
Ability to effectively use lab management software address customer needs
Skills and Abilities Required:
Must be able to fluently read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
Verbally communicate via telephone-maintaining a positive demeanor.
Verbally communicate with all levels of staff-maintaining a positive attitude and mutual respect.
Exemplify the NDX core values
Excellent listening skills
Attention to detail and accuracy
Minimum Education and Experience Required:
High school diploma or equivalent
1 year or more as a Dental Assistant or in an administrative role within a dental practice is preferred
Hazardous Materials or Equipment Used:
- General Office Equipment
Perform tasks at multiple workstations-standing and sitting for extended periods of time
Push, pull, lift, and/or carry up to 25 pounds
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
- High School or Equivalent or better
- 1 year: 1 year or more as a Dental Assistant or in an administrative role within a dental practice is preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.