DecisionOne Field Service Technician in Reno, Nevada
Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.
With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.
We have immediate openings for a full time Field Service Technician/Customer Service Engineer. The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.
Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
Installing and repairing Servers
Troubleshoot and installing in LAN-WAN environments
Provide some desk side technical support for hardware and software
Perform analysis to effectively identify potential problems to eliminate problems in the future
Maintain requisite technical competence to support the hardware and software
Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
Taking appropriate actions to mitigate or eliminate hardware/software problems
Perform applicable preventative maintenance, per OEM specifications
Minimum of 2 years’ experience in an Storage field based or equivalent role
Fluent knowledge of English is required
Certified to ITIL Foundation level. (Desired)
Relevant vendor or industry certifications (Desired)
Self-motivated in resolving technical problems, and improving technical knowledge.
Structured and logical problem determination skills
Certified for HDS Storage Foundations Modular (Desired)
Has received HDS or equivalent training to support RISP CE4 products and activities
Must submit to and pass a Pre-Employment Drug and Alcohol screen
Keyword: Field Service Technician
From: DecisionOne Corporation