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FirstService Residential Golf Hut Attendant in Reno, Nevada

Job Summary

To provide owners with a superior level of service when visiting the facility through an increased level of understanding and knowledge regarding the Association and clubhouse offerings. Ensures proper check-in of residents and their guests into the system as well as program registration.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

  • Greets residents and guests as they enter the facility with the highest level of customer service either at the main front desk or golf hut check-in.
  • Checks in residents and charges any applicable fees for facility usage and/or programming through the POS system.
  • Assists visitors by answering any questions they may have or pointing them in the right direction for assistance as needed.
  • Provides New Residents with the necessary paperwork and information on being a resident in the community and gaining access to the facility.
  • Assists residents in providing account information for assessments and documents related to the Association, including, but not limited to, updating & providing account information in RMI Connect and IBS.
  • Ensures the facility, specifically the front desk, great room and kitchen area, or golf hut, is maintained to the highest appearance and standards.
  • Answers the main line of the Club's phone system; takes messages as needed; directs calls to correct staff extensions.
  • Assists residents in making online reservations for programs and completing the payment process as necessary.
  • Sells applicable inventory items whether food and beverage or merchandise supplies.
  • Completes assigned checklist items to ensure the Club is properly opened and closed each day.
  • Sorts and distributes incoming mail and deliveries as appropriate.
  • Ensures that the complimentary supplies for those visiting the Club are always stocked and made.
  • Required to attend any mandatory trainings and/or meetings scheduled.
  • Performs other duties as assigned.
  • Assists residents in providing account information for assessments and documents related to the Association, including, but not limited to, updating & providing account information in RMI Connect and IBS.
  • Ensures the facility, specifically the front desk, great room and kitchen area, or golf hut, is maintained to the highest appearance and standards.
  • Answers the main line of the Club's phone system; takes messages as needed; directs calls to correct staff extensions.
  • Assists residents in making online reservations for programs and completing the payment process as necessary.
  • Sells applicable inventory items whether food and beverage or merchandise supplies.
  • Completes assigned checklist items to ensure the Club is properly opened and closed each day.
  • Sorts and distributes incoming mail and deliveries as appropriate.
  • Ensures that the complimentary supplies for those visiting the Club are always stocked and made.
  • Required to attend any mandatory trainings and/or meetings scheduled.
  • Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Must have experience in customer service and working with POS systems.
  • Strong communication, customer service and inter-personal skills.
  • Responsible for maintaining Company, Resident and Staff confidentiality.
  • Telephone Etiquette; POS Procedures; Resident Database Resources.
  • Knowledge in the use of various office equipment required.
  • Demonstrates excellent customer service skills.
  • Is pleasant, courteous, and professional in demeanor including professional attire.
  • Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
  • Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
  • Demonstrates problem-solving abilities.
  • Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
  • Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests.
  • Possesses sound technical skills.
  • Develops and maintains solid working knowledge of procedures and policies relevant to the job.
  • Continually works to expand job knowledge & skills.
  • Maintains and demonstrates a positive attitude.
  • Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions.

Education & Certifications

  • High School Diploma or acquiring preferred.
  • CPR/AED certifications required

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Position involves sitting, standing and/or movement throughout the day. Must be able to transport oneself not only around the office, but also around the Community Association.
  • Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.
  • Performance of duties may require employee to be both inside and outside. Inside temperature will be controlled and the use of fluorescent lighting will exist. Outside may require employee to be exposed to the elements, which may include wind, rain, cold, and extreme heat.
  • Working in variable temperatures outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

About Us

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit

https://www.fsresidential.com/nevada

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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