FedEx Office Hospitality Events Consultant in Reno, Nevada

Job Number: 1940449BR

Employment Type: Regular Full-Time

Job Category: Retail

Shift: Daytime

Region: 000 : Corporate

Address Line 1: 2500 E 2nd Street

City: Reno

State: Nevada

Zip Code: 89595

Position Summary

The Events Solutions Consultant (ESC) reports to a Market Manager and is an in-center sales professional in a Hospitality & Conventions Operations (HCO) location. This is a HCO customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel and convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The Events Solutions Consultant works with minimal supervision and interacts on a daily basis with customers, Center Managers, center team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of eventsDemonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, throughtful research, consistent follow-through and persistenceIdentify new opportunities to create or build business relationships through pre-event selling activities and marketing strategiesRepresent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makersAct as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department) understands FXO’s products/services and (2) venue employees act as enthusiastic advocates for FXO within their propertyEnsure customer and host property satisfaction throughout the entire sales process (pre-event activities to post event activities) as defined by the HCO programDrive revenue at assigned HCO center(s) by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCsParticipate in or lead Quarterly Business Reviews in host locations and support lease renewal activities as assignedShare leads for upcoming convention/events in other venues across FXO networkMaintain consistent contact with key personnel of the HCO host facility for all inquires of FXO’s products and service offeringsTake complex job orders and provide quotes to meeting and event planners or show managers; follow up on bidsMonitor the quality and timeliness of all convention/event-related work ordered and produced to ensure customer satisfactionInitiate timely contact with future groups via email and phone calls at the time of booking confirmationReview strategies, activities and performance to goals weekly with the manager; attend sales calls and host property meetings with managerImplements established marketing plans and sales strategies, as assignedWork under the direction of the Market Manager to penetrate client accountsMeet or exceed activity standards as established by the HCO program including supporting multiple HCO locations, if assignedFollow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and proceduresTimely report of activities, customer communication and goals, as requiredAll other duties as needed or required

Minimum Qualifications and Requirements

Associate or college degree (or equivalent work experience) requiredA minimum of two years sales and/or customer service experience requiredStrong working knowledge of Microsoft Word, Excel and PowerPoint requiredDemonstrated effective written and verbal communication skills including experience presenting to customer groupsPrior experience in the hospitality industry preferredMust present a professional imageDemonstrated effective written and verbal communication skills; Demonstrated presentation skills to external customersProven strong organization and planning skillsProven skills and aptitude to excel in a customer-focused and results-driven environmentFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

Associate or college degree (or equivalent work experience) requiredA minimum of two years sales and/or customer service experience requiredStrong working knowledge of Microsoft Word, Excel and PowerPoint requiredDemonstrated effective written and verbal communication skills including experience presenting to customer groupsPrior experience in the hospitality industry preferredMust present a professional imageDemonstrated effective written and verbal communication skills; Demonstrated presentation skills to external customersProven strong organization and planning skillsProven skills and aptitude to excel in a customer-focused and results-driven environmentFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)Suggests areas for improvement in internal processes along with possible solutionsWorks with management to reduce company costs/wastes, and to optimize profitability in areas of responsibilityApplies Quality concepts presented at training during daily activitiesSupports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.