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Intuit Innovation Programs Project Manager in Reno, Nevada

Overview

Intuit believes in the power within each of us - the power to do more, to imagine more, to be more, to drive more change.

We believe in the people who do things – the hat jugglers, the to-do list junkies, the masters of getting it done faster, better and more efficiently than ever before. Whether that's balancing the household budget, running a business, or paying taxes.

We believe in these people because we are these people. We thrive on action – and results. By making things simpler, we all get more out of doing what we love. We're innovators and have been at it for more than three decades. We don't stand still.

As the world evolves, so do we – inventing new solutions to solve important problems, perfecting those solutions, and delighting our customers. We’re on a mission to power prosperity around the world.

We started small in 1983 with Quicken personal finance software, simplifying a common household dilemma: balancing the family checkbook. Today, we serve 42 million customers in North America, Europe, Australia and Brazil, with products available from the desktop to the cloud.

Supporting our mission, our strategy is to apply a laser-like focus to help our customers prosper through One Intuit Ecosystem that:

  • Puts more money in their pockets through data-driven services

  • Eliminates work through innovative technology

  • Provides complete confidence they can nail it

Just as we transformed before, from DOS to the web, and to the cloud and mobile, we are evolving again to deliver personalized experiences on a trusted, open platform and help create indispensable connections.

As the way we live and work evolves, we adapt our strategy to meet and lead these changes. As our business and product lines grow beyond accounting and into new areas, we will build on our heritage of innovation. That's not just our history. It's our future.

Our future is now in the Small Business Self Employed Customer Success group. Come join us as an Innovation Programs Project Manager, and help us disrupt ourselves, and Power Prosperity each, and every day.

Our vision for Customer Success is to create connections that power loyalty and growth through extraordinary relationships. Our focus in Innovation Programs is capturing deep customer empathy, driving rapid experimentation, and leveraging data and technology to reimagine customer experiences that Deliver Awesome.

What you'll bring

  • 5+ years of experience as people, team, and customer centric leader or project manager

  • Design thinker with experience driving innovation

  • Demonstrated experience working with and influencing cross-functional teams, departments, and stakeholders

  • Strong background in customer experience methodologies

  • Excellent communication skills that include data backed storytelling, delivering change management, and flexing to audience

  • Ability to manage multiple priorities within a high volume and fast paced environment, including adapting to shifting business needs

  • A commitment to personal high standards proven by initiative, self-motivation, & contribution to company goals

  • Empowered & confident decision maker, with a leadership mindset

  • Strong computer skills and ability to learn Intuit products, techniques and processes quickly

How you will lead

  • Define, lead, and execute experimentation to alleviate customer pain points & optimize efficiencies

  • Analyzes & shares learnings to foster data driven decisions

  • Build strategies that focus on enhancing value, customer growth, and our continued evolution

  • Partner across multiple teams to create data backed business cases for change across products, processes, systems, and people

  • Demonstrates continuous self-driven development in pursuit of honing craft of core work, to disrupt the norm, influence change, and scale solutions.

  • Explicit ownership to actively investigates and delivers customer needs through effective questioning, listening, and documentation

  • Advocates on customers’ behalf to drive change with measurable impact and improvement, taking action to transform ideas into results

  • Implementation of change management strategies

How you will lead:

  • Goal oriented, with ability to focus on highest priorities while operating with minimal supervision and direction

  • Drive process using indirect authority, including identifying decision makers and escalation paths for projects

  • Proactively seeking input from cross functional team members to understand their program needs and roles to build partnerships

  • Building positive working relationships with collaborators across groups

  • Communicating clear vision to ensure line of sight to program goals

  • Recognizing and working through barriers with minimal coaching

  • Driving creative and effective problem solving and decision making

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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