Job Information
TESSCO Technologies Research and Resolution Customer Service Representative in Reno, Nevada
Overview
Tessco, a value-added technology distributor, manufacturer, and solutions provider, serves commercial and retail customers in the wireless infrastructure and mobile device accessories markets. The company was founded more than 30 years ago with a commitment to deliver industry-leading products, knowledge, solutions, and customer service. Tessco supplies more than 50,000 products from 350 of the industry’s top manufacturers in mobile communications, Wi-Fi, Internet of Things (“IoT”), wireless backhaul, and more. Tessco is a single source for outstanding customer experience, expert knowledge, and complete end-to-end solutions for the wireless industry.
As part of the dynamicResearch and Resolutionteam, you will use your problem solving skills to interface with customers both internally and externally on both post and pre-sale issues while identifying the best solution for the customer and Tessco. Your goal will be to uncover the root cause of the issue and resolve the issue, while providing best in class customer service.
Responsibilities
Identify the best post sales solution for the customer and TESSCO
Identify constraints and determine intra-team involvement to resolve issues
Negotiate win-win solutions through collaborative efforts
Report trends which can be further analyzed to determine root cause and provide action items to increase customer satisfaction
Provide action items to increase customer satisfaction
Collaborate with various teams on customer needs
Qualifications
4-year college degree or equivalent documented experience and skills
Results-oriented, self-starter
Positive attitude
Professional phone demeanor
Excellent verbal and written communication skills
Ability to multi-task and problem solve in a dynamic environment
Above average problem-solving skills
Prior customer service experience, a must
Ability to think outside the box to come to a Win-Win solution
Tessco is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.
Job LocationsUS-MD-Timonium | US-NV-Reno
Posted Date1 week ago(12/2/2019 11:09 AM)
Job ID2019-3717
of Openings1
CategoryAccounting/Finance
FLSA StatusExempt