Social Security Administration Supervisory Social Insurance Specialist (Operations Supervisor) (TEMP) in Reno, Nevada

  • Duties



AREA OF CONSIDERATION: Current permanent SSA employees in the San Francisco Region and employees filing under the SSA-4100 provision.

LOCATION: This position is located in the Reno District Office at: 1170 Harvard Way, Reno, NV.

TOUR OF DUTY: Full-time; Flextime and Alternate work schedules may be available.

TYPE OF POSITION:Temporary, NTE 1 year; may be extended; may become permanent.

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The position description number for this position is 2E107S. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search

The Operations Supervisor provides administrative and managerial assistance in planning, organizing, and accomplishing management objectives as part of the management staff. Provides first-line supervision and technical guidance to claims specialists, customer service representatives, and other supporting staff. Ensures that subordinate employees perform their duties, including the making of final determinations and commitments in claims and post-entitlement actions, appropriately and in the quickest time possible consistent with accuracy. Becomes the person in charge when higher-level management personnel are absent.

Travel Required

Not required

Supervisory status


Promotion Potential


  • #### Job family (Series)

0105 Social Insurance Administration

  • Requirements


Conditions of Employment
  • All application materials must be received by the closing date.
  • Applicants must be in good standing.
  • Applicants must have a fully successful rating of record.
  • Official Personnel Folders will not be reviewed.
  • Requests for copies of application documents will not be accepted.
  • All application forms submitted become the property of SSA Human Resources.

Applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include the development, examination, investigation, adjudication, or authorization of claims for retirement, survivors insurance, disability insurance, pension programs, health insurance, income maintenance, or related programs.

Qualification requirements must be met by the closing date of this announcement.

Applicants for promotion must have 52 weeks at GS-11.

Time in grade requirement must be met by the closing date of this announcement.


Substitution of education is not applicable at the GS-12 grade level.

Additional information

The SSA-4100 provision applies to employees whose permanent or temporary duty station is outside of the San Francisco Region. Employees who currently have an Availability for Assignment form (SSA-4100) on file will not be automatically considered for this position. Employees applying under the 4100 process must complete the electronic filing procedures listed in the How to Apply section.

Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired.Otherwise, you will not receive non-competitive consideration.

NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration.

Position to be filled under the provisions of the Management Officials Promotion Plan. The best-qualified list for this vacancy may be used to fill the same or similar positions in a component(s) under the same Deputy Commissioner. Additional selections may be made within 6 months of the date the best qualified list is issued.

LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.


  • This position is temporary not-to-exceed 1 Year. Temporary promotions or reassignments may be extended or become permanent.
  • This is not a career ladder position; GS-12 is the full performance level.
  • Selected employee is subject to the completion of a 1-year probationary period for a supervisory position unless the employee served in such a position before August 11, 1979, or has completed one. Time served in this temporary position may be credited toward meeting the supervisory/managerial probationary period.
  • Travel expenses for temporary assignments will be paid as appropriate according to applicable travel rules and/or regulations.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be rated based on the following knowledge, skills, and abilities:

  • Knowledge of SSA Policies, Procedures, Goals and Objectives
  • Ability to plan, organize, direct and coordinate work activities.
  • Ability to gather, compile and analyze data and make recommendations.
  • Ability to communicate orally.
  • Ability to communicate in writing. Applicants will be assessed using the rating criteria listed in the following link:

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

Drug test required


  • Required Documents


Required Documents

The following section provides information on supporting documentation that must be submitted.


Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.

Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.

Notice Concerning Materially False, Fictitious, or Fraudulent Statements Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.

To apply for this position, you must provide a complete Application Package which includes:

  1. SSA-45: You may upload a SSA-45.
  2. The Occupational Questionnaire*:* Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
  3. Additional Required Documents, if applicable (See Required Documents section). The complete Application Package must be submitted before 11:59 p.m. (EST) on 01/25/2019. Failure to upload any required documents will disqualify your application from consideration.

If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Alexis Ortega at or (510) 970-2835.

Individuals with disabilities may call us viaFederal Relayusing the (voice) contact telephone provided.

APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).

Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.

To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.

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Agency contact information
Alexis Ortega

(510) 970-2835



Region IX Inland Area 7898 MISSION GROVE PARKWAY SOUTH Suite 112 RIVERSIDE, CA 92508 US

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Next steps

After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.

To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 01/11/2019 to 01/25/2019

Service: Competitive

Pay scale & grade: GS 12

Salary: $73,375 to $95,388 per year

Appointment type: Temporary

Work schedule: Full-Time