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Grand Sierra Resort and Casino Table Games Supervisor in Reno, Nevada

SUMMARY

The Table Games Supervisor monitors and maintains the integrity of all Casino table games. Efficiently manage and supervise Casino personnel in a positive and motivating manner. Establish good customer relations and methods of attracting new customers. Approve and issue Casino credit and table limit requests for customers. Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES _ include the following. Other duties may be assigned._

  • Administer and direct all casino games, and supervise employees as well as hiring and terminating employment of said employees.
  • Schedule staff to afford proper coverage levels.
  • Make contact with the Purchasing department, Property Operations and outside vendors for consulting and creating purchase/ work orders. Make contact with Nevada Gaming Control Board as necessary.
  • Read, write, speak and understand the English language in order to complete reports, correspondence, review customer credit, complete internal/external transactions, and communicate with guests and fellow employees.
  • Use a computer to perform player- rating process, review credit/marker requests and to request a fill/credit, or to review remarks screen.
  • Requires mental effort to determine winning/losing wagers, calculate bet payoffs, approve Casino credit, resolve disputes and employee/customer issues. Complete daily/monthly reports and card inventories.
  • Must read game layout; wagers, winning/losing wagers, etc., and read computer monitor and reports for extended periods of time.
  • Mentally perform mathematical operations quickly and accurately to approve payoffs, verify shift/player/table win/loss. Perform multiple tasks as necessary.
  • Complete correspondence, employee discipline, employee evaluations, and department memos and communicate with superiors, guests and other employees. Revise procedures as it becomes necessary.
  • Must read game layout; wagers, winning/losing wagers, etc., and read computer monitor and reports for extended periods of time.
  • Due to the cyclical nature of the hospitality industry, employees may have to work extended hours, and during periods of high customer volume.
  • Contact Surveillance and/or Vice President of Casino Operations if questionable transactions have occurred and/or at appropriate win/loss levels.
  • Monitor and maintain the integrity of all games in assigned section, both at the dealer and customer levels.
  • Adhere to all game controls and procedures (as outlined in the dealer and supervisor department manual) and ensure subordinates comply with same.
  • Enforce and ensure the accuracy of all regulation 6-A requirements, and all State and Corporate gaming regulations.
  • Mentally perform mathematical operations quickly and accurately to approve payoffs and verify table win/loss.
  • Comply with all State gaming rules and regulations.

QUALIFICATIONS

Candidate must have previous dealing experience; dealing school, or equivalent. Previous supervisory experience required. A qualified candidate will be able to provide a proven track record of success in executing each essential responsibility satisfactorily. Must be able to listen and respond to client and management inquiries in a positive and professional manner.

EDUCATION

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

LANGUAGE SKILLS

Read, speak and understand the English language in order to communicate with guests and fellow employees.

Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.

MATHEMATICAL SKILLS

Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts. Candidate must have strong mathematical abilities and skill.

LICENSES/CERTIFICATES Ability to obtain/renew all government required licenses or certification. (Nevada Gaming Control Board Gaming work Permit)

REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management, problem solving and organizational skills are a must.

OTHER QUALIFICATIONS

Must be a minimum of 21 years of age with a current, gaming license. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department. In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

Department: GSR - Table Games

Company: Grand Sierra Resort and Casino

Age Requirement: Must be 21 years or Over

# of openings: 3

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