Grand Sierra Resort and Casino VIP Representative $13.00 Hourly!! in Reno, Nevada

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

  • Answer ACD (automatic call distribution) line in a friendly, professional and timely manner.
  • Practice telephone etiquette standards as established by Marketing Department
  • Assist guests with booking and changing reservations and/or reservation inquiries.
  • Check in and Check out all VIP guests and assist with any requests; coordinate with casino host as necessary.
  • Book Limousine reservations, cabana reservations, amenities, and other reservations as assigned.
  • Suggest activities and book reservations as it pertains to guest entertainment, dining, and other services.
  • Promote the company's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pool.
  • Up-sell and cross-sell property amenities to guests company-wide.
  • Ensures guest information is updated and accurate at all times. (i.e. address, phone, guest profiles and preferences).
  • Settles accounts upon checkout to the correct folio in accordance with comp criteria and Casino Host input.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Assist casino hosts, VIP, Players Club, Special Events, Box Office and other departments with information regarding casino guests.
  • Provide excellent service consistent with the property's core service standards and brand attributes.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
  • Proactively seek to provide refined luxury service ensuring guest satisfaction.
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
  • Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
  • Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Perform all duties as deemed necessary for the success of the department.
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
  • Identify and report defects throughout the department; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
  • Keeps abreast of changes in procedures, policies, and information pertaining to the operation of both the department and property.
  • Coordinate with housekeeping to ensure daily arrival rooms are cleaned.

QUALIFICATIONS:

Previous Casino experience required. Previous VIP and/or concierge experience a plus. Candidate must have four- six months practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

EDUCATION:

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Location: GSR&C;

Age Requirement: Must be 21 years or Over

# of openings: 1