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Frontdoor Field Sales Coordinator in Virtual, Nevada

Company Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Do you know how to put customers first and know to solve complex problems? Do you thrive in a fast-paced environment where you seek to improve and get your hands dirty with day to day tasks? Do you love tracking to metrics and strive to see a business grow and evolve with your help?

Frontdoor is looking for a Field Sales Support Associate to join the Frontdoor Sales team! In this role, you will be responsible for a variety of day-to-day field support tasks in which will help our Field sales teams grow their business. This is a highly collaborative role, where you will be designated within an assigned team where you will help with the following:

  • Provide answers on first line questions regarding coverage and payment issues

  • Prorations and listing cancellations

  • Provide status updates on claim status/current dispatches

  • Coordinate with operations and tele-sales teams to resolve escalated service issues

  • Consult with AMs/Regionals on concessions and resolutions

  • Assist with new enrollments or any changes to enrollments to facilitate quick processing

  • Assist with CRMs / Regional Marketing in partnership with the sales team

You are a great candidate for this role if you:

  • Able to work in a team environment where we leave egos at the door and challenge the status quo

  • Have had experience firsthand in customer service and has worked with remote sales teams.

  • Can interact with stakeholders at multiple levels in the field

  • Are a self-starter, can be transparent and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.

  • Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement

  • Can understand our core business, operations and effectively communicate

  • Are a visible and vocal role model across the wider business for Frontdoor’s House Rules

Qualifications:

  • This is an entry level position; 1+ years of experience in retail, or in complex customer service role is preferred

  • Able to influence/driving change remotely with internal and external partners

  • Strong phone presence and experience with handling calls; preferably in a call center environment

  • Time management skills; able to own and close customer and internal requests end to end

  • Attention to detail and proven ability to manage multiple, competing priorities simultaneously

  • Belief in the value of participating in and contributing to a collaborative team environment

As part of our commitment to the health of our associates and the local communities we serve, we are temporarily conducting all of our interviews and training sessions virtually, and our employees are working from home over the next few months.

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.

Job Category: Sales

ID: R0015029

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